Terms & Conditions - Relationship Coaching, Coach2Connect


Please take some time to read and review this document so that you can get the most out of your Coaching Session/s.  This document constitutes the COACHING AGREEMENT between Coach 2 Connect and the person named as “Client”.

Periodically, changes are made to these Terms & Conditions, without notice, so please check back from time to time. The latest update was completed on 11 January 2020 to include changes in thee EU with General Data Protection Regulations (GDPR).

To accept the Terms & Conditions, and continue with your Coaching Session/s, please read the full document and tick the agree link on the Checkout page of the Coach 2 Connect website to confirm your understanding of the Terms & Conditions.


The content on the pages of Coach 2 Connect website is for your general information and use only. It is subject to change without notice.

S Craig shall not be held liable for any loss or expense incurred as a result of relying on the information stated on the pages of this website. The material contained on this website has been published in good faith as a general guidance to help you make your own decisions and take actions you choose to take as of your own free will, regardless of any information given.


At Coach 2 Connect, the core belief is the “law of Cause and Effect”, or “Reasons and Results”. You are fully responsible for your own life and decisions. Each of us can choose to be a cause for all of the results in our lives or we can allow ourselves to believe that we are at the effect of situations and events directed by others. Those on the “effect” side of the equation tend to have “reasons” for their lack of results.

 The responsibility for change rests entirely with each of us.

S Craig will do everything possible to support you in achieving your own results and desired outcomes; S Craig cannot make any changes for you

You are responsible for the cause of all change in your life.

S Craig will work with you to identify solutions and offer suggestions, options, and coaching based on personal experience, training and the information you give her.

All decisions and courses of action are entirely yours and you accept full responsibility for such decisions and actions.

You should always carefully evaluate the consequences of various options and act accordingly including seeking Professional Advice prior to taking actions where appropriate

The Client, by signing this Terms and Conditions form agrees and acknowledges that the Coach 2 Connect is not licensed investment advisors, licensed real estate agents, licensed financial planners, qualified or practicing accountants, qualified or practicing finance professionals, qualified or practicing health professionals or qualified or practicing legal professionals.


Unused coaching sessions that were purchased more than 12 months ago will no longer be valid for use unless otherwise agreed between S Craig and the client.

For whatever reason, if after 3 sessions you are not 100% satisfied with your coaching sessions, and you do not get any useful insights o0n love and your relationship situation, whether you’re single or in a relationship, S Craig will refund ALL of your money. Just email S Craig at [email protected] and state your request for a full refund due to not being 100% satisfied. All money will be refunded, no questions asked!


All Coaching Sessions are scheduled in advance by direct agreement between you and S Craig. Coaching sessions will occur according to the package of purchase. If you purchased a face-to-face package, your coaching sessions will be face-to-face. Skype, Zoom, Free Conference Line or telephone packages can be conducted by Skype, Zoom, Free Conference Line, telephone or via FaceTime.

Your success and personal breakthroughs are S Craig’s priority; please make them yours as well. If for any reason you cannot attend a scheduled Coaching Session you are fully responsible for informing S Craig and arranging an alternative time. All cancellations require a minimum of 24 hours cancellation notice.


Homework is a very important element in much of our Coaching Session work. You may be asked to perform certain tasks prior to Coaching Sessions. These tasks are designed to assist in accelerating your change work and the achievement of your desired results. Your safety and wellbeing must be your primary responsibility and as such, it is your responsibility to inform S Craig if you believe you are unable to perform any task due to any reason. If you accept the tasking it is imperative that you complete the task/s as fully and completely as possible. Sometimes the tasking will be required to be completed before your next Coaching Session will take place.


S Craig is available between session times to talk if the need arises. Whether it is to discuss an issue or concern or share something great. There is no charge for any of these brief “catch up calls.” They are provided to help assist and support you in your change and results achieved. This is an additional service provided free. S Craig may not always be available for you immediately, and if so, will do her best to contact you as soon as possible.


S Craig is also available during the week via email to share wins, seek clarity on actions or review minor issues. Feel free to use the resource of your Coach in this way. Again, there is no charge for any of these brief “catch up emails”. They are provided to help assist and support you in your change and results achieved. S Craig may not always be available for you immediately, and if so, will endeavour to reply to you as soon as possible.


If at any time, S Craig believes that therapy (other than Coaching) is more appropriate for your situation, she reserves the right to cancel your coaching sessions and, in consultation with you, refer you to an appropriate licensed therapist. All pre-paid and unused payment for Coaching sessions will be refunded.


S Craig will not divulge that you are in a coaching relationship without your express consent.  You, of course, are free to discuss the coaching relationship with anyone at anytime. In the case of an Employer sponsored coaching arrangement, the confidentiality statement will be subject to the Employer’s own company policy.

Strict confidentiality is maintained at all times, with the few exceptions laid out below and by the International Coaching Federation (I.C.F.) Ethics:

“Section 4: Confidentiality/Privacy

As a coach, I:

24) Maintain the strictest levels of confidentiality with all client and sponsor information unless release is required by law.

25) Have a clear agreement about how coaching information will be exchanged among coach, client and sponsor.

26) Have a clear agreement when acting as a coach, coach mentor, coaching supervisor or trainer, with both client and sponsor, student, mentee, or supervisee about the conditions under which confidentiality may not be maintained (e.g., illegal activity, pursuant to valid court order or subpoena; imminent or likely risk of danger to self or to others; etc) and make sure both client and sponsor, student, mentee, or supervisee voluntarily and knowingly agree in writing to that limit of confidentiality. Where I reasonably believe that because one of the above circumstances is applicable, I may need to inform appropriate authorities.

27) Require all those who work with me in support of my clients to adhere to the ICF Code of Ethics, Number 26, Section 4, Confidentiality and Privacy Standards, and any other sections of the Code of Ethics that might be applicable.”

As a coaching client, please be aware of the limitations of maintaining confidentiality, with specific reference to: potentially conflicting or supervening legal and ethical obligations; the likelihood that consultation with colleagues may occur in order to enhance the effectiveness of service provision, but during which your personal identity will still remain confidential unless absolutely necessary to divulge this information in line with this or other legal obligations; and the possibility that third parties such as translators or family members may assist in ensuring that the activity concerned is not compromised by a lack of communication.

Breaches of confidentiality will be restricted to those exceptional circumstances under which there appears sufficient evidence to raise serious concern about: the safety of clients; the safety of other persons who may be endangered by the client’s behavior; or the health, welfare or safety of children or vulnerable adults.


You may terminate your coaching relationship with S Craig at any time. All pre-paid and unused payment for Coaching sessions will be negotiated.

If deemed necessary, S Craig may terminate the coaching relationship with a client at any time with a reasonable consideration given to offering the client a partial refund; the refund amount will be in line with a consideration of the number of coaching sessions left, the amount of time spent working for the client during and between coaching sessions and the reasons for terminating the coaching relationship. All pre-paid and unused payment for Coaching sessions will be refunded


By entering into a Coaching Agreement, either through signing a Coaching Form/Agreement with Coach 2 Connect or paying any amount to Coach 2 Connect for Coaching Services, you agree to abide by the terms and conditions as set out above.